Exformatics
Follow us:    

Exformatics Service Management and HelpDesk

Exformatics Service Management and Helpdesk for SharePointService management solutions from Exformatics put an end to unorganised, endless streams of e-mails and ineffective telephone calls to support functions.

The flexible and easy-to-use solutions gather useful information about customers, available from a simple portal solution.

In a few simple steps, a new customer support case is created. The case provides current and coming support functions with a complete overview of the information related to the customer, as well as contracts, service level agreements, etc. This facilitates smooth knowledge sharing in support departments 

Exformatics Service Management enables organisations to focus on providing service and support with all relevant customer information in one place instead of waisting energy on data retrieval and administration.

Læs mere om helpdesk her
Läs mer om helpdesk här

Features in Exformatics Service Management and Helpdesk:

 

Få 360-graders overblik med Exformatics ESDH

360-degree overview of both customers and support cases.

Full overview of contacts and customers

Full overview of case contacts and customers/members.

Exformatics ESDH er dokumentstyring med intelligente skabeloner og fraser

Registration of hours for optimum account management.

Fully digital authorisation

Fully digital authorisation procedure.

Get cockpit view of support cases

Cockpit view of support cases, deadlines etc. in real time.

 

 

 

full overview 

Get the full overview of solutions from Exformatics here.

For further information, see our customer success stories or contact us - click here.

Exformatics